ROLE | Customer Service Consultants |
REPORTS INTO: | Team Leader Service / Head Service Centre |
DEPARTMENT/UNIT | Upper Hill/ Kenyatta Avenue |
NO. OF POSITIONS | 2 |
GRADE | SBG 5/6 |
SCOPE OF ROLE Attend to customer queries, hand up chequebooks, deposit books, transaction cards (e.g. ATM,), collect statements and mail to customers. Identify customer needs and, where necessary, refer to the correct department or migrate to more appropriate channels. Understand and manage the risks associated with handing up and control of chequebooks, transaction cards and customer statements. Maintain a high level of integrity and ethical standards |
KEY RESPONSIBILITIES/ACCOUNTABILITIES |
KEY PERFORMANCE MEASURES |
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IMPORTANT RELATIONSHIPS |
· Good working relationships required with Frontline Support, IBC as well as branch management and staff. |
PROBLEM SOLVING, PLANNING AND DECISION MAKING |
Problem solving and decision making
Planning · Planning is generally on a daily to weekly basis within regular activity cycles. |
KEY SKILLS, KNOWLEDGE, EXPERIENCE AND PERSONAL COMPETENCIES |
Skills and knowledge
Experience
Core Personal Competencies
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RECOMMENDED MINIMUM QUALIFICATIONS |
Education Level
Professional Qualifications · Banking examinations desirable. |
Customer Commitment Drivers |
THE BANK IS ALSO COMMITTED TO PROVIDING EXCELLENT SERVICE AND EMPLOYEES ARE REQUIRED TO ALIGN THEIR BEHAVIOR TO THE FOLLOWING CUSTOMER COMMITMENT DRIVERS: Simplified banking
Competence
High customer regard
Promptness
Bank leadership · Banking that is technologically advanced, innovative in introducing new ideas, and is modern and progressive. |
APPLICATION PROCESS
If you feel you are the right candidate and wish to be considered for the Job, please submit a written application (not through e-mail) in sealed envelopes together with the latest (updated) copy of your CV to reach Head of HR on or before 5th January 2010. Drop it at CFC STANBIC Headquarters along Chiromo Road or send to : CFC STANBIC BANK, P.O BOX 72833 – 00200 NAIROBI KENYA |