She / he shall be responsible for the daily operations of the Service Reception ensuring that the customer needs and expectations are met through the management of the Workshop Business Process, from customer enquiry through to completion of the invoice and follow up.
Core Responsibilities
- Provide the initial fault diagnosis to the customer, and schedule any required work with the Workshop Planning System.
- Manage quotation process, including checking customer credit rating.
- Maintain open communication between the customer and workshop, to ensure the Technician has the right information to correctly diagnose problems and that the customer requirements and expectations are met.
- Build and develop customer relationships.
- Work as part of the Service Sales Team.
- Seek feedback from customers.
Qualifications, Skills and Knowledge Required
- Diploma/Degree in Automotive Engineering/Diploma/Degree in Mechanical Engineering (Automotive Option) OR
- Relevant Automotive technical qualifications with good experience.
- Proficient in Microsoft Office applications
- Excellent planning and organizing skills
- Good interpersonal and communication skills
- The ideal candidate should have at least three years experience in a busy motor vehicle workshop preferably in heavy commercial vehicles.
A competitive salary package shall be payable to the right candidate.
Interested candidates should forward their application letter together with supporting documents by October 21, 2011 to;
The Advertiser
DN/A 1119
P O Box 40910 – 00100
Nairobi
