Job Profile
II- GRADE NCPD 9 (3 POSTS)
ADVERT NO. 011/2011
Key Responsibilities:-
(i) Perform telephone operation duties on the switchboard and reception duties
(ii) Provision of initial reception services and directing customers to relevant areas
(iii) Regular assessment of customer satisfaction
(iv) Receiving customer complaints and advising them accordingly
Requirements for Appointment:-
For appointment to this grade, one must:-
(i) Have Certificate of Secondary Education (KCSE) mean grade D+ with at least D in English, Kiswahili or its equivalent qualifications;
(ii) Have undergone and passed a Telephone Operations/Customer Care course;
(iii) Be fluent in both oral and written English and Swahili; and
(iv) Have computer application skills.
METHOD OF APPLICATION
Applicants who meet the above qualifications should send their applications including copies of academic and professional certificates, testimonials, a copy of Identity card, detailed current CV indicating work experience,three (3) names of references and daytime telephone numbers.
Deadline: 23 September 2011
The advert Number should be indicated on the envelope
Only shortlisted candidates will be contacted.
Application and employer's details:
The Director General/CEO,
National Co-ordinating Agency for Population and Development
P.O. Box 48994-00100 NAIROBI
