Job Vacancy: Customer Service Executive
Roles & Responsibilities
- In charge of Pre – Dispatch inspection.
- Analyzing customer complaints
- Identifies trends and tendencies with respect to lot, product and type of complaint and determines the cause, draft complaints report.
- Follow up customer complaints
- Carry out training on products to handlers – shipping, sales, outlets (Agents, Modern Trade, Institutions, etc.)
- Carrying out market/Customer audits
- Participating in internal and external audits (suppliers’ audit)
- Analyzing market (Competitors) samples.
- Any other duty assigned.
Requirements:
- BSc or Diploma in Food Science & Technology, Dairy Science or any Business related Course.
- At least 4 – 6 years’ experience in FMCG in Customer Service
- Experience in dealing with customers – handling complaints, complements and training
- Fluent in both English and Kiswahili
- Strong and resilient
- Ability to work with minimal supervision.
If you meet the above requirements, send your CV to recruitment@jantakenya.com on or before 27th April, 2018 clearly indicating ‘Customer Service Executive’ on the subject line
| Job Summary: | |
|---|---|
| Job Title |
Customer Service Executive
|
| Job Category |
Sales and Related
|
| Job Type |
FULL_TIME
|
| Company / Organization |
Janta Kenya
|
| Approx. Salary |
KShs
|
| Job Opening Date |
20180423
|
| Job Expiry Date |
20180427
|
| Job Location |
Nairobi
Nairobi,Kenya
N/A
Nairobi County
Kenya
|
