IU wishes to recruit mature, committed and self driven individuals for the positions of Internal Auditor and Customer Care Representative.
Internal Auditor
Ensure compliance of the University operations to internal control systems, risk management and governance, procedures and policies with a view to safe guarding proper utilization of assets and other resources.
Responsibilities
Providing regular briefing to Vice Chancellor and Council on the adequacy of the internal control systems in relation to risk management.
Formulating and implementing strategies for general, investigative, systems and technical audit.
Maintaining a close working relationship with the University’s external auditors and other agencies on corporate governance issues.
Reviewing the existing internal control systems regularly to ensure security of the university assets and compliance with relevant statutory requirements where applicable.
Reviewing the reliability, integrity, timeliness and accuracy of financial and operating information to facilitate sound decision-making by management.
Manage operations of audit department to ensure achievement of set objectives and goals.
Prepare and manage annual work plan and budget for audit department
Risk facilitator for the organization
Act as the Secretary to audit committee
Reviewing and advising the management on adequacy and effectiveness of internal controls
Reviews systems established to ensure compliance with policies, plans, procedures, statutory requirements and regulations
Review means of safeguarding assets and verify existence of assets.
Review operations, programmes and projects to ascertain whether results are consistent with established objectives and goals and whether operations are being carried out as planned.
Liaise with other departments in implementation of the University strategic plans.
Advise management on effective cost control and revenue maximization measures. Ensure supervision, appraisal and training of personnel in audit unit.
Developing and reviewing audit manuals.
Carry out investigations as requested by management.
Educational Qualifications:
Masters degree in finance or accounting or Bachelor of Commerce/ Finance/Accounting and
Professional Qualifications:
(CPA (K)/ACCA or equivalent)
Working Experience:
At least ten (10) years experience, of which Six must be in audit
Experience in a set ups with frequent and varied financial activity levels and aspects
Technical Skills/Competencies
Strategic in mindset and sense of corporate result focus
Good negotiation and coordination skills
Good people management skills
Ability to effectively supervise, motivate, train, mentor and performance – manage staff
Good relationship building and decision - making skills.
Creativity, innovation and good analytical skills
Good interpersonal and oral and written communication skills.
IT proficiency
Customer Care Representative
Overall Purpose of the Job
To provide excellent customer service with the view of increasing student numbers.
Responsibilities
Manage inbound and outbound calls for IU
Respond to and follow up walk- in, telephone, mail and e-mail enquiries
Assist customers who have specific enquiries
Build customer’s interest in IU services and products through telephone and email marketing
Present and close a sales pitch of IU’s services and products
Provide personalized customer service of the highest level
Arrange for the dispatch of information packages, brochures etc. to clients as part of customer follow up.
Follow up client enquiries with clerical duties, such as faxing, doing references and liaising with other departments
Receive IU mail and packages and forward to the relevant offices
Convert prospects into students
Liaise with departments for student enquiries to ensure excellent service
Ensure reception area is presentable and the notice boards are up to date.
Collect customer feedback
Participate in IU marketing/promotional/selling activities.
Knowledge, Experience and Qualifications
Relevant Degree/Diploma particularly in marketing
IT Proficiency
1 - 3 Years experience in selling and customer service
Technical Skills/Competencies
Good listening and oral communication skills
Good social Interpersonal skills
Attention to detail
Punctuality
Quality management- look for means of improving as well as promoting quality
Ability to make efficient use of resources
Ability to meet tight deadlines
A sound knowledge of telephone etiquette
Selling skills
Problem solving and decision making
Creative and self motivated
Diligence
Professional and confident
Application Process:
Email your CV and application letter to recruitment@iu.ac.ke
Please note that no paper applications will be considered.
Deadline: 17 September 2011.
Only shortlisted candidates will be contacted. IU is an equal opportunity employer.
